PRIVACY POLICY

USER PRIVACY

Grupo Impulso S.A. (“MetrePay”) is committed to protecting the privacy of the users (the “Users”) of the MetrePay technology platform (the “Platform”).

Through this privacy policy, MetrePay provides its Users with all the information regarding the type of information that MetrePay collects and processes (the “Privacy Policy”).

By accessing and using this Platform, and by accepting the Terms and Conditions and the Privacy Policy, the User consents to the use of their personal data in accordance with the provisions of the Terms and Conditions and this Privacy Policy.

COLLECTION OF PERSONAL DATA

For the purposes of this Privacy Policy, personal data is any information that identifies the User, or that is in any way reasonably capable of identifying the User: first names, last names and the email address associated with the authentication method used.

MetrePay collects personal data in a variety of ways, including, but not limited to, when Users use the Platform, register, fill out a form, and in connection with other activities, services, features or resources made available on the Platform.

When the User provides their personal data to MetrePay, they do so voluntarily and give their free, express and informed consent for such personal data to be used in accordance with this Privacy Policy. The User authorizes their personal data to be processed, stored, collected, assigned and/or transferred by MetrePay to its affiliated, controlled, associated or related companies, or to contractors that provide services to MetrePay, even if any of them are located in countries that do not have the same levels of privacy protection as Paraguay. MetrePay does not use the Users’ personal data for commercial purposes, unless specifically stated in context.

USE OF PERSONAL DATA

When the User uses this Platform, they accept the transmission of their personal data to MetrePay and also accept its use as described. Through the Platform, personal data may be collected and used for the following purposes, without limitation:

• To provide the Service: personal data will be processed so as to enable MetrePay to provide the Service to the User.
• To improve the Service to the User: processing personal data will help respond more efficiently to the User’s service requests and support needs.
• To improve the Platform: to improve the Service.
• Use of the Platform: information about the use of the Platform, such as visitor frequency; this information is used in aggregate (mainly to generate statistics and analyze user consumption behavior).
• Responding to inquiries: to respond to Users’ inquiries, questions and other requests. If the User chooses to be contacted by email, they will receive emails that may include MetrePay news, related product updates, promotions, advertising or service information, etc. If at any time the User wishes to stop receiving future emails, they may do so by contacting us at info@metrepay.com.

• Marketing: to carry out internal studies on Users’ interests, behaviors and demographics in order to better understand their needs and interests and to offer better services or provide them with related information.

  Likewise, to improve MetrePay’s commercial and promotional initiatives and services.

  Additionally, MetrePay may send information or messages by electronic means about new products or services, display advertising or promotions, banners of interest to Users, news about our products, recommendations and order suggestions, and information about the Platform’s services and benefits program.

• Dispute Resolution: to the entities involved in resolving disputes between MetrePay and the User, such as insurance companies, arbitral tribunals, or courts and tribunals with jurisdiction to resolve such disputes.

MetrePay may use personal data directly or through third parties engaged for such purposes.

COOKIES

MetrePay uses “cookie” technology on the Platform. Cookies are pieces of information that a site transfers to an individual’s hard drive for record-keeping purposes. They improve the online experience by saving the User’s preferences while visiting a particular site or platform. Cookies do not contain personally identifiable information and cannot profile the User’s system or collect information from their hard drive. While the User uses the Platform, MetrePay may place a “cookie” on their device. Temporary cookies are used for purposes such as counting the number of visits to the Platform. These temporary cookies are deleted when the User closes their browser. A permanent cookie may also be stored by the User’s browser on their device. When the User signs in, this type of cookie tells whether the User has visited the Platform before or is a new visitor. The “help” section of the toolbar in most browsers will tell the User how to prevent their browser from accepting new cookies, how to have the browser notify the User when it receives a new cookie, or how to block cookies altogether.

PROTECTION OF PERSONAL DATA

MetrePay adopts appropriate collection, storage and processing practices, as well as security measures to protect against unauthorized access to, alteration, disclosure or destruction of Users’ personal data.

Personal data will be processed and stored on servers or magnetic media that maintain high levels of physical and digital security and protection.

The User acknowledges that no method of safeguarding information is completely secure. Therefore, although MetrePay uses measures designed to protect Users’ personal data, MetrePay cannot guarantee that its protection mechanisms are 100% effective or sufficient. In addition, the User is aware that the transmission of data over the Internet is not always secure, and MetrePay cannot guarantee that the information transmitted using the Services is secure.

TRANSFER OF PERSONAL DATA

MetrePay may share the User’s personal data with third-party service providers that help MetrePay operate its business and the Platform, or manage activities, so that they process it on its behalf. In addition, MetrePay may share the personal data collected with its affiliated, controlled, related or associated companies, and with their respective service contractors, inside and outside the territory of Paraguay.

USERS’ RIGHTS

Users may exercise their rights of access, rectification, portability and objection to the processing of their personal data. In accordance with Article 8 of Law No. 6534/20, the data subject, upon proof of identity, has the right to access their personal data.

Users warrant and are responsible, in any case, for the truthfulness, completeness, accuracy, validity and authenticity of the personal data provided, and undertake to keep it duly updated. The User may review, change or request the deletion of the personal data submitted when creating the User Account.

To exercise these rights, please contact +595 972 766111 or email info@metrepay.com.

In certain cases, MetrePay will keep personal data in its files in order to resolve disputes or claims and to detect and fix problems or incidents, in accordance with applicable law.

The Secretariat for Consumer and User Protection (Secretaría de Defensa del Consumidor y el Usuario, SEDECO), as the enforcement authority of Law 6.534/20, is empowered to handle complaints and claims filed by those whose rights have been affected by non-compliance with the regulations in force on personal data protection.

DELETION OF PERSONAL DATA

The User may at any time request the deletion of the personal data associated with their User Account and/or of the personal data provided to MetrePay through the Platform, including data received through third-party authentication methods, where applicable.

To request the deletion of their personal data, the User must send a request through any of the following channels:

• Email: info@metrepay.com
• Phone or WhatsApp: +595 972 766111

The request must include, at a minimum, the User’s first and last name, the email address associated with their User Account and a clear statement that they request the deletion of their personal data. MetrePay may require reasonable additional information to verify the requester’s identity before processing the request.

Once the request has been received and verified, MetrePay will delete or anonymize the User’s personal data from its active systems, except for data that must be retained due to legal, regulatory, accounting, contractual, security, fraud prevention, dispute resolution or defense of rights obligations, in accordance with applicable law.

If the User has used Google, Facebook or another third-party platform to sign up for or access the Platform, they may also request the deletion of the data associated with that integration by contacting MetrePay through the channels listed above.

THIRD-PARTY WEBSITES

Users may find on the Platform links to other websites and services of partners, providers, advertisers, sponsors and other third parties. MetrePay has no control over the content or links that appear on these sites and is not responsible for the practices of websites linked to or from the Platform. In addition, these sites or services, including their content and links, may change constantly. These sites and services may have their own privacy policies and customer service policies. Browsing and interacting on any other website, including websites that link to the Platform, are subject to those websites’ own terms and policies.

In addition, if the User uses an account from a third-party platform to sign up for or access their User Account, MetrePay will have access to personal data from the User’s account on that third-party platform, as authorized by that platform.

USER CAPACITY - MINORS PROHIBITED

Use of the Platform and the Services is available only to natural persons who have the legal capacity to enter into contracts and are at least 18 years old. Use of the Platform is prohibited for persons who lack the legal capacity to enter into contracts, whether permanently or temporarily, and for persons under 18 years of age.

If a minor under 18 breaches the preceding paragraph, or provides false information in order to access the Platform, their parents and/or guardians will be solely responsible. Parents and/or guardians may also request, in the event of such breach or false information provided by a minor, that their child’s or children’s information be deleted from the database. If you are a parent or guardian and wish to exercise these rights, please let us know at +595 972 766111.

ORDERS FROM COMPETENT AUTHORITIES

MetrePay may disclose its Users’ personal data at the request of the competent judicial or governmental authorities for the purposes of investigations conducted by them, even in the absence of an order or an executive or judicial summons. Users expressly authorize MetrePay to disclose any personal data in order to comply with applicable regulations and to cooperate with the competent authorities in connection with any investigation of an unlawful act or fraud, infringement of industrial or intellectual property rights, or any other activity that is illegal or that may expose MetrePay or its Users to any legal liability. MetrePay will exercise this right in order to cooperate with the enforcement and execution of the law, regardless of whether there is a judicial or administrative order to that effect.

CHANGES TO THIS PRIVACY POLICY

MetrePay may modify the Privacy Policy from time to time. Any modification will be submitted to the User, who must accept it in order to continue using the Platform. The User may consult the most recent version of the Privacy Policy at any time at https://metrepay.com/en/politica-de-privacidad/.

If the User does not agree with the Privacy Policy or with any future update, they may not use the Platform.

ACCEPTANCE OF THE PRIVACY POLICY

The User acknowledges having read and understood the entire content of this Privacy Policy and that, by pressing the “Acepto” (“I accept”) button, they expressly, unequivocally and irrevocably accept this Privacy Policy.

CONTACT INFORMATION

For questions or concerns about this Privacy Policy or about how MetrePay processes personal data, the User may contact MetrePay at +595 972 766111 - Grupo Impulso S.A.